FAQ
What is an iStaffSource Virtual Assistant? [we don’t just do VA’s]
A virtual assistant (VA) is an individual who serves as your business support service online within a certain range of capabilities and expertise. They work virtually for you from their home offices. Support services include website development, marketing, search engine optimization (SEO), content writing, and other essential online services. They are not your employee, however they provide you with your required services through iStaffSource for a fixed monthly fee.
How can I obtain an iStaffSource VA?
You can get in touch with one of our managers via our toll-free hotline or email and provide them the specifications of your required staff. We will then select the most qualified VA (or other role) staff member that meets your requirements and present them for your evaluation. The more detailed your specifications provided for your vacancy, the better we can match a qualified VA for you.
How can I be sure that the VA selected for me is indeed qualified and capable?
All iStaffSource applicants undergo a series of skill and competency tests, comprehensive interviews and they must be able to pass the intensive screening process before being referred. They are also trained by our managers to ensure that they are able to deliver the work results needed for your business.
Is hiring a VA versus a full-time employee really cost-effective?
Considering that a full-time employee would mean paying for costs such as federal and state payroll taxes, FICA, unemployment insurance, vacation pay, employee benefits, training costs, and office space or equipment costs, hiring a VA will not incur those costs. Move your employee costs from a fixed overhead to a variable expense. iStaffSource will definitely save you a lot of money!
Since iStaffSource VA’s are located overseas, will I encounter communication problem?
No, you won’t. iStaffSource VA’s are located in the Philippines, where English is a spoken second language. Our VA’s have all graduated from colleges where English is the medium of communication and teaching. While most of them have been speaking English since they were young children. iStaffSource VA’s hold college degrees and our screening processes filters out individuals with poor communication skills. English is our most important skills criteria.
How can I monitor the working time of my VA?
iStaffSource VA’s are required to be online via Skype 100% of their working time. Our managers also check with them via chat or phone call to make sure they are working efficiently. In addition to that, iStaffSource uses its own proprietary time tracker monitoring software iStaffTracker that monitors your VA’s computer activities during working hours. This ensures you only pay for the time worked on your projects.
Can I trust iStaffSource to keep my intellectual property secure?
iStaffSource recognizes that the most important factor in our relationship is trust. We take specific steps to ensure that your intellectual property is kept safe at all times. Only you and your assigned iStaffSource employee have access to your sensitive online property.
How do I know that iStaffSource can design and publish my iTunes iPad magazine?
iStaffSource as the technical expertise and experience in publishing magazines on the MagCast publishing platform. One of our major projects is the – Ziimeo Travel Magazine. To view the quality of this magazine production, you can access the free App for the Ziimeo Travel Mag by downloading it on the Apple iTunes Newsstand.
