How To Keep Your Online Business Clients

Bringing in new clients to your Virtual Assistant business is one thing.  But once they are in the door how can you retain them? How can you score those lucrative, long-term paying clients? Here are some tips that you can use to implement in your own business.

Keep your promises and do everything in your power to meet expected deadlines

Do this one step alone and it will put you in the top 20% of virtual assistant service providers.  Your response maybe, “well of course!” BUT I’m telling you it’s that simple. Many virtual assistants I’ve worked with don’t see promises as a priority.

Delight and Surprise Your Clients

Don’t just meet their expectations; surpass their expectations by taking initiative. You can also send your clients thank you notes, a gift of congratulations when things go well or just a surprise bottle of champagne on a special occasion.

Share your tools and Resources

As a real life example, I have found my clients love checklists.  When I give them a simple checklist they can use themselves they absolutely love it.  It adds value to the service I’m offering and it saves them a lot of time and energy.  In addition to that it showcases my level of expertise. It’s a win-win all round!

Keep in regular contact

In the world of virtual teams keeping in contact with your clients on a regular basis is even more important.  Remember to ask your clients about their life … you know, their weekend, family, special occasions etc.  There are a number of online tools to help you keep in touch.  Vary your medium to keep things interesting.

Keep improving your knowledge

This takes investment on your part, but if you are bringing new skills or things to the table, your client will begin to see that you are forward thinking and won’t want to lose your resource of knowledge and innovation.  Sometimes it takes research and getting to know a specific problem your client is having, but believe me it is well worth it.  It will also give you new ideas for your Virtual Assistant services.

What other  ideas do you know of that are effective in keeping your Virtual Assistant clients?

Source: Virtual Team Intelligence

Image: Millionaire Acts